Terms & Conditions
When buying a ticket to BOUNCE you are deemed to have understood and accepted the BOUNCE terms and conditions as well as the BOUNCE Safe Rules and Guidelines.
General
All bookings require contact details of an adult including full name, phone number, and email address as a safety requirement.
All prices are in New Zealand dollars and include GST.
All ticket prices displayed online are indicative of the ticket prices only. A 2.5% transaction fee does apply upon payment.
At BOUNCE all products and services are NON-REFUNDABLE and are unable to be credited, but general admission sessions can be rescheduled if you provide 2 working days notice with a valid Sale ID.
All groups 10+ tickets require one individual to pay the full amount at time of booking. We do not accept several individual payees/ payments for one booking, both in-store and online. Groups 10+ bookings are non-refundable.
The number of people booked in, is the number of people you are liable to pay for, even if fewer people turn up on the day of the booking.
Rescheduling is subject to availability. If you provide less than 2 working days notice, there is no reschedule.
Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a valid Sale ID for the products or services.
If you wish to cancel any product or services due to illness or injury, a medical certificate must be supplied for management to consider a reschedule or possible refund. If in exceptional circumstances a refund is required and approved, a minimum of $10.00 transaction fee will be deducted.
Admission for spectators is free to the café and general areas of the park. If you wish to go up onto the trampoline area or platforms, our parks have a capacity limit for health and safety compliance and you will need to buy a general admission ticket.
Jumping on trampolines can result in injury. Using the BOUNCE facilities must be undertaken in accordance with the BOUNCE Safe Rules and Guidelines displayed on our website and throughout BOUNCE.
There is a weight limit of 120kgs on the trampolines and BOUNCE X-PARK/X-RUN course as recommended by our manufacturers.
Please bring flat sole, closed toes, lace-up sport/skate shoes to access Wall Climb, Walking Sticks, and X-PARK/X-RUN. Anyone under 110cm will not be able to access the X-Park/X-run areas in our venues.
Anyone under 10kg or over 120kg will not be able to access the Wall Climb area in our venues. Children under 12 years old must be supervised by an adult over 18 years old when wall climbing.
In adherence with BOUNCE health and safety requirements, all jumpers 110cm and under (under 5yrs) will be designated to our exclusive Mini BOUNCE Zone play area for the entirety of their session.
BOUNCE within your ability. Use of the BOUNCE facilities is at your own risk as well as any damage to or loss of personal equipment. Please consider the safety of yourself and others at all times whilst at BOUNCE.
No one is allowed to use the BOUNCE facilities without first purchasing a session. No one is allowed to use the BOUNCE facilities without regulation BOUNCE socks and wristband.
Please follow any instructions or directions from our crew, they are here to ensure you make the most of your time at BOUNCE.
No food or drink is permitted on or near the BOUNCE facilities.
Due to health and safety regulations, no outside food or drink is permitted inside the venue.
BOUNCE is unable to cater to customers with allergies. We cannot guarantee that our food or preparation surfaces are free of traces of nuts, eggs, dairy, gluten, or any other similar ingredients.
Any customers judged to be intoxicated by BOUNCE staff will not be allowed on the premises.
Only instructors employed by BOUNCE are permitted to provide instruction.
Please inform our crew if you have any medical conditions that you may require assistance with (please note it does not necessarily prevent you from participating in BOUNCE activities).
If you have any existing injuries such as back problems or are wearing a cast or moon boot, we regret to advise that you will be unable to BOUNCE in the interest of your own safety and the safety of other customers.
We do not recommend using the facilities if you are pregnant or think you may be pregnant.
When entering BOUNCE, you give BOUNCE permission to use any photographs or video taken of yourself for promotional use which includes social media.
Children under the age of 14 years must not be left at BOUNCE without a guardian.
BOUNCE is not responsible for items left at our locations.
Promotions
BOUNCE PROMOTION TERMS AND CONDITIONS:
All giveaways can only be used as described in the giveaway. They cannot be gifted, redeemed for cash or transferred to another person. Giveaways expire 3 months after being announced.
BIRTHDAY GIFT DISCOUNT CODES
- BOUNCE Birthday Party Packages include 1x Free Birthday Pass Card per party with a redeemable discount code. If you require more than 1, i.e. you have a twin’s birthday party, there will be an additional $20 charge for the second voucher.
- This offer is not exchangeable for money value
- The offer expires 3-months from the date of the party.
- This code can be redeemed only one time and is valid for 1x 60 minute General Admission ticket or 1x 60 minute Mini BOUNCER ticket only.
PARTY ROOM DISCOUNT
- The discount applies to BOUNCE party packages, as well as party catering and birthday character hires when booked with a party package.
- This offer is available to new and existing customers who complete the sign-up process.
- A valid first name and email address must be provided to receive the discount code.
- The discount code is single-use and non-transferable.
- The discount cannot be used in conjunction with any other offer, promotion, or discount.
- The discount code must be used by the 31 March 2026 of receiving it.
- Bookings must be made in advance and are subject to availability.
- The discount is not redeemable for cash or credit.
- By signing up, you consent to receive marketing emails, updates, and communications from BOUNCE.
- You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting BOUNCE customer service.
- BOUNCE reserves the right to modify, suspend, or cancel this promotion at any time without prior notice.
- Party bookings must comply with BOUNCE’s standard party booking policies and terms.
- By signing up, you agree to all of BOUNCE’s Terms & Conditions and Privacy Policy.
SUBSCRIBER WELCOME PROMOTION
• Valid for one month only from the date the birthday email is received.
• Email must be presented in venue to validate the discount.
• Valid at all BOUNCE New Zealand venues.
• Valid only on Adult, Child, Student or miniBOUNCER ticket types.
• Valid Mon-Fri only.
• Promo code valid for one patron only – one use per customer
• Subject to availability.
• Bookings with promo code must be made online, walk-ins are not permitted.
• Discount does not apply to extras
• Promo codes cannot be back-dated or applied to previous transactions
• Promo codes are not transferable or redeemable for cash or credit
• For the promo code to apply, it must be mentioned to the customer service representative over the phone, prior to completing your booking or input into the booking system when booking online. Use of promo code must be initiated by customer
• Standard BOUNCE terms of use and cancellation policy applies
• Promo codes cannot be used in conjunction with any other offer, voucher or discount
• BOUNCE reserves the right to amend or withdraw promo codes at any time
Multi Visit Passes & Gift Cards
BOUNCE Gift Cards are valid for 12 months from the date of purchase.
BOUNCE Multi Visit Passes are valid for 6 months from the date of purchase.
MVP’s can be redeemed in-venue at reception only, provided that a valid sale ID is presented.
If a BOUNCE Credit Note has been issued, all credits expire 3 months after the date of issue.
All BOUNCE Gift Cards, Vouchers, Credit Notes and Multi Visit Passes are not valid after their expiry date and not exchangeable for cash.
GIFT OF FLIGHT
- Passes are valid for 1 year from date of issue.
- Valid at all BOUNCE venues in Auckland.
- Valid on General Admission or miniBOUNCER ticket types only, pending pass purchased.
- Sessions are subject to availability – online bookings in advance are highly recommended.
- Gift of Flight passes are valid for 1 hour tickets only. Only valid for the ticket type purchased and as specified on the voucher email.
- Each pack (no matter the number of passes included) contains 1x pair of limited edition crew socks and 1x BOUNCE key ring. You will not receive multiple pairs of socks or key rings if you choose the 2 or 5 pass pack options. To receive multiple socks or keyrings you must purchase multiple packs.
- Lost or stolen passes and codes will not be replaced or refunded.
Programmes
FLIGHT SQUAD
- The minimum age for participation is 8 years old.
- Payments are made in full prior to the term starting and are non-refundable
- You will not be reimbursed or credited for any missed classes.
- BOUNCE reserves the right to cancel classes if minimum participant numbers are not met. If this occurs, a BOUNCE representative will be in contact.
- Attendees under the age of 14 must have a parent/guardian over the age of 18 on the premises.
- No make up classes for missed classes.
MINIBOUNCE SQUAD
- Attendees must be 5 years old or under/under 110cm in height and able to walk unassisted.
- Payments are made in full prior to the term starting and are non-refundable
- You will not be reimbursed or credited for any missed classes.
- BOUNCE reserves the right to cancel classes if minimum participant numbers are not met. If this occurs, a BOUNCE representative will be in contact.
- This is a parent assisted class so all attendees must be always supervised by a parent/guardian over the age of 18.
- No make up classes for missed classes.
HOLIDAY CAMP
- No make up classes for missed classes.
- The programme is non-refundable and non-transferable.
- BOUNCE reserves the right to cancel classes if minimum participant numbers are not met. If this occurs, a BOUNCE representative will be in contact.
- Lace-up, flat-soled, and closed toe sports/skate shoes must be worn in the area for Wall climb, Walking Sticks, X-Run and High Ropes.
- The minimum age for participation is 8 years old.
- BOUNCE Holiday Camp classes can hold a maximum capacity of 30 children per class.
- Children who display illness/sickness symptoms during the class, parents/guardians will be contacted to pick up the children. As per BOUNCE policy we are unable to administer medication.
- BOUNCE is not responsible for any item/s that children will bring in.
- By booking with us, parents or guardians give consent for photos and videos of their child to be taken for marketing purposes.
- All food prepared at BOUNCE may contain traces of dairy, glutens and nuts.
- Parents/guardians must physically sign their children in and out on the day – we do not allow uber/taxis to drop off/pick up.
- Same day bookings are subject to availability and will incur an additional charge
Parties – Book with confidence
When booking a party, you are deemed to have agreed to our terms and conditions, safety rules and guidelines found on our website and displayed inside BOUNCE.
A $150 non-refundable and non-transferable deposit is required when a booking is made, a non-refundable 50% deposit may be requested if your balance is over $1,000.
As per the previous terms and conditions all BOUNCE bookings are non-refundable, this also applies to Birthdays. If a party is cancelled 3+ weeks before the booking 50% of the original deposit will be refunded. Parties cancelled or moved within 3 weeks are not eligible to be refunded their deposit but will not be liable for the remainder of the balance. You may cancel or change the date of your party up to 10 days prior to it, however, please note that your $150 deposit is non-refundable and non-transferable. Any cancellations or date changes made within 10 days of the party will be charged the full balance.
If BOUNCE is unable to provide the service due to COVID lockdown restrictions, we will automatically provide a full credit, or you can request a full refund.
Deposits can only be used for birthday bookings and are not transferable to other BOUNCE products.
Changes to your party guest numbers, catering or any additional items can be made up until 10 days prior to your party date however all changes are subject to availability. Any additional requests within 10 days cannot be guaranteed and the amount owing is final 10 prior to the booking eg, if you have less numbers to attend, full payment for the original number booked is still required on the day, we do not offer refunds for party guest changes within the 10 day leadup to your birthday party.
While every effort will be made to accommodate changes, BOUNCE cannot guarantee we will be able to transfer or change a booking.
If you contact BOUNCE within 10 days of your party to change your numbers, there is no guarantee those changes will be accommodated as this is outside our terms and conditions, however if the change is possible we will only be able to decrease by up to 5 jumpers per party and a $20 admin fee will be applied.
Our BOUNCE Ultimate Parties are for children over the age of 5. Any child booked in for the Ultimate Party who is 110cm or under (under 5yrs or younger) must spend the jump session in our Mini BOUNCE Zone which is exclusively for this age group.
miniBOUNCE Parties are for children 5 years and under ONLY as their 45 minute jump session will take place in our Mini BOUNCE Zone.
Admission for spectators is free to the café and general areas of the park. If you wish to go up onto the trampoline area or platforms, our parks have a capacity limit for health and safety compliance, and you will need to buy a general admission ticket.
We are not able to cater for guests with dietary requirements and allergies and cannot guarantee that our food is free of traces of nuts, eggs, dairy, gluten or any other similar ingredients as all food is prepared in one kitchen. If your child has allergies, contact us to arrange to bring in your own meal just for the allergic child. No Hot or fast food allowed.
All party food cannot be substituted or swapped for other food items.
If catering menu item requirements as stated are not met, BOUNCE reserves the right to adjust your booking accordingly.
The party room will be available after your jump time for the duration of 40 minutes.
All guests of your party must arrive by the time stated on your booking and confirmation email for processing and to attend a compulsory safety briefing.
You are welcome to bring your own birthday cake; however, by doing so, you accept full responsibility for any food consumed while at BOUNCE as you brought outside food into the premises. To comply with Auckland Council health and safety regulations we have a strict policy against bringing any other food and drink onto the premises.
Due to health and safety regulations (fire) we only allow standard birthday candles. Novelty exploding, sparkling or any other non-standard candles cannot be used at BOUNCE.
Decorations: All our party rooms have standard BOUNCE branded décor however we understand that you may have a special theme for your birthday and would like to add decorations to the room. We allow for table decorations and if there is anything for the walls this must only be attached with bluetac. No tape or staples are allowed. If walls (or party rooms) are damaged there can be a penalty fee of $50. No glitter or confetti. Please keep in mind, we cannot always guarantee early access to the room to set up decorations due to the room being used prior to your party, however if you liaise with your Party Host on the day of your party they may be able to arrange a time for you to decorate 5-10 minutes before the eating time.
If you choose to pay with After Pay for your party package, you will need to select full payment at checkout to ensure the total cost of the party is paid via After Pay (including deposit). Afterpay is not available at reception.
Gift of Flight
•Passes are valid for one years from date of issue.
•Valid at all BOUNCE venues in Auckland, New Zealand.
•Valid on use towards any BOUNCE product.
•Sessions are subject to availability – online bookings in advance are highly recommended.
Black Friday 2025
•Black Friday Gift cards are to be redeemed before 28 February 2026.
•Valid at all BOUNCE venues in Auckland, New Zealand.
•Black Friday Gift Cards can be used for general admission, minibouncer sessions and parties only.
•Black Friday Gift Cards have a $50 minimum value.
•Sessions are subject to availability – online bookings in advance are highly recommended.
